Ten Secrets to Great Fiverr Customer Service
If we want your Fiverr customers to love you and to keep coming back, it's important that we think seriously about how we would want to be treated, and invest a little more into great customer relations. Here are some power tips that can help you win them over for the long haul, which apply equally well wherever you offer your services:
Empathy and Active Listening: Understand your customers' needs and concerns by putting yourself in their shoes. Actively listen to their inquiries or issues without interrupting and demonstrate genuine empathy
Quick Response Time: Customers appreciate timely responses. Strive to answer queries and address issues promptly, whether through phone, email, or social media channels.
Positive Language and Attitude: Use positive and courteous language in all customer interactions. Stay calm and composed, even when faced with difficult situations.
Go the Extra Mile: Surprise and delight your customers by exceeding their expectations. Offer additional assistance, provide follow-ups, or offer exclusive deals to show your appreciation.
Clear Communication: Ensure that your responses are clear, concise, and easily understandable. Avoid using jargon or technical terms that might confuse customers.
Problem Resolution: Focus on finding solutions to customers' problems rather than merely acknowledging the issues. Be proactive and resourceful in resolving their concerns.
Feedback Collection: Encourage customers to provide feedback and use that input to improve your products, services, and customer support processes continually.
Admit Mistakes and Apologize: If you make a mistake, own it, take responsibility, and apologize sincerely. Customers appreciate honesty and transparency.
Customer Education: Educate customers about your products or services, helping them make informed decisions and get the most out of their purchases. For example, with my new "I will turn your plain audio voiceover demo reel into a stunning fiverr gig video, fast" gig, when I deliver, I explain how to upload the video into their Fiverr gig.
Respect Privacy and Security: Safeguard customer data and respect their privacy and NDA requirements
When customers feel valued and well taken care of, they are more likely to remain loyal and spread positive word-of-mouth, which can be a powerful marketing tool for your business.
There's so much you and I can do together to improve your gig's performance. Schedule your Gig Doctor appointment by hitting the Gig Checkup link at the top of this page for an inexpensive personalized checkup and consultation!
For those of you who do voiceovers, or who are interested in entering that fun profession, I can help there too. Check out my voiceover coaching services.