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How Can I Save Myself GRIEF with Buyers?

Let's see a show of hands: How many of you have received orders from buyers that are woefully underfunded,...where their expectation of what they're getting, and for how much, are not in line with your own? We all have, right? Here's a way to head off a lot of that grief. Read on!


Been There!


You and I (and every other seller on Fiverr) have experienced the annoyance of a new order that demands too much, for not enough. Usually the situation involves requests for services you charge extra for, and for which they have not ticked the Extras boxes.


They may have legitimately missed seeing them, or they may just be ignoring them and are demanding them for free, Either way, it's a stomach-churning situation.


No Excuses


What I propose (and what I do, myself) is to give them no legitimate excuse, by spelling things out very distinctly in the gig requirements the buyer must fill out while placing an order. Gig requirements are completely customizable by you, the seller.


My own offerings on Fiverr are of the voice0ver type, and my very first of my gig requirements is worded along these lines:


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"I agree that this order is for a single script, read in a single voiceover style, and that the Commercial Rights extra is required unless the recording will be for strictly personal use. Post-order copy changes, broadcast rights, and rush delivery are available extras."


[ ] Yes

[ ] No

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I love the way Fiverr lets you to set up your requirements in such a way that you can REQUIRE an answer...and that answer can be either multiple choice, as shown, or freeform text where they can type whatever is appropriate.


As you can see, with the requirement above, they are locked into agreeing to pay my required extras, before they can place the order. If they then fail to add them, you can point out (via screen grab if you like) that they agreed to do so.


In addition, I have included wording in my gig description that mentions the same items. So they will have to ignore it or miss it not once, but twice, on their way to placing the order. In the gig description, I put teeth in the commercial rights part of it as follows: